Dulux South Africa’s Alberton head office has received ISO 9001:2008 accreditation for its quality management covering the design, development and manufacture of surface coatings and paint accessories.
ISO 9001:2008 is the International Standard for Quality Management Systems (QMS). It provides a set of principles that ensures a common sense approach to the management of your business activities to consistently achieve customer satisfaction. Dulux first attained accreditation in 1987.
Dulux, which is part of the global AkzoNobel group, has a well-entrenched QMS that exceeds the ISO 9001 Standard requirements and strives to exceed the expectations of its customers and other stakeholders.
“By focussing strongly on customer expectations, we are able to continuously strive to improve our product offerings and quality parameters. This has been recognised by the SABS certification body which often compliment us and uses us as an industry benchmark standard,” said Daresa Singh, Quality Assurance Practitioner at Dulux SA.
“Dulux has the confidence that we exceed the customer requirements with the assurance of business continuity and sustainability. Our processes are well established and measured to identify further opportunities for improvement. This means that we have to continuously improve our processes and products and there is no room for complacency.”
While there are other paint manufacturers that also have ISO 9001 certification, Dulux believes that what sets it apart from its competitors is the fact that the system is well entrenched and there is a strong focus on the customer and continuous improvement.
“Our employees are passionate about quality. Every year all employees celebrate National Quality Week and World Quality Day. The participation from all levels of employees is phenomenal. This just shows that quality is a way of life at Dulux,” said Singh.